コレクション: Education

Refund Policy

When a user purchases items using an educational discount, if it is verified that the user does not meet the student eligibility requirements, the order will be refunded. Please note that a processing fee will be deducted from the refunded amount. The exact fee will depend on the order details. Refunds will be processed within 7 business days after the verification is completed.

Refund Process:

1. Student Identity Verification: When using the educational discount to make a purchase, users must provide valid student identification. If it is verified that the user is not a student, the refund process will be automatically initiated.

2. Refund Processing Fee: A processing fee will be deducted from the refunded amount. This fee covers the costs associated with order handling and payment platform fees. The specific fee percentage will be communicated to the user during the refund process.

3. Refund Time: Refunds will be processed within 7 business days after verification. The refund will be issued back to the user’s original payment method.

Payment Disclaimer:

1. The platform is not responsible for any refund delays caused by payment platform or bank processing delays. For such issues, users should contact the payment platform or bank directly.

2. If a user cancels an order for personal reasons, the refund will be processed according to the specific circumstances, and a cancellation processing fee may be charged.

3. In certain exceptional cases (e.g., payment system failures), the platform reserves the right to decide whether to approve the refund request based on the specific situation.

Final Interpretation Rights

The above refund policies and handling terms apply only to users who meet the educational discount criteria. All final interpretation rights regarding refunds are reserved by New Life.