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Have a questions?

Our common questions

How do I find the serial number on my Apple device?

On your Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the Apple () menu and go to About This Mac.

Setting up and activating your iPhone

Turn on your iPhone or iPad —— Choose the size of text and icons on your phone —— Use Quick Start or set up manually —— Activate your iPhone or iPad - Set up for you or for a child —— Set up Face ID or Touch ID and create a passcode - Restore or transfer your data and apps —— Sign in with your Apple Account or another Apple device —— Turn on automatic updates and set up other features

Is free shipping available?

Yes, free ground shipping is available for electronics orders. View our Shipping and Delivery page for details.

Is the product I'm looking for in stock and available?

You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as the number of products in inventory, "Out of stock".

How to change iPhoneID

Open the Settings app
Tap Sign-in & Security
Tap Edit next to Email & Phone Numbers
Tap the Remove button next to the primary email address, then tap Delete
Tap Choose a different email address, then enter your device passcode when you're prompted.

What is Apple's personal data?

At Apple, we believe in fundamental privacy rights – those fundamental rights that shouldn't be different depending on where you live in the world. That's why we treat any data relating to identified or identifiable individuals, or any data associated or linkable with those individuals, as "personal data", regardless of where the individual resides. This means that data that directly identifies you – such as your name – is personal data, as well as data that does not directly identify you, but could reasonably be used to identify you – such as the serial number of your device – is also personal data. For the purposes of this Privacy Policy, aggregated data is considered non-personal data.

Apple's Personal Data Protection

At Apple, we believe that great privacy depends on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature and processing of personal data, as well as threats. We continually strive to improve these safeguards to help keep your personal data secure

Your Privacy Rights at Apple

At Apple, we respect your ability to know, access, correct, transfer, restrict processing, and delete your personal data. We have made these rights available to our global customer base, and if you choose to exercise these privacy rights, you have the right not to be treated discriminated against and not to receive a lower level of service from Apple. If you are asked to consent to Apple's processing of your personal data, you have the right to withdraw your consent at any time.

What is eSIM?

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.Learn more (Opens in a new window) about eSIM.* Use of eSIM requires a wireless service plan. Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. Check with your carrier for details and restrictions.Learn more (Opens in a new window) about eSIM and carriers.

Will my iPhone work worldwide?

All iPhone models are world phones, so you can use them almost anywhere. Whether you are a GSM or CDMA network customer, you can roam internationally on GSM networks in over 200 countries or regions around the world. If you financed your iPhone with your wireless carrier, contact them to verify that you can roam internationally.

Availability of 5G and LTE data varies in some countries or regions and depends on carrier support for certain 5G and LTE radio frequencies. Contact your wireless carrier for more information regarding international roaming policies and rates.